Legal Notice
The website hotelmichelet.fr is the property of SAS HOTEL MICHELET PLAGE, with a share capital of €1,000.00, located at 1 RUE BAGUENARD 33780 SOULAC-SUR-MER and represented by Ms. Mélanie Laumonier in her capacity as manager.
SAS HOTEL MICHELET PLAGE
Tel: 05 56 09 84 18
Email: hotelmicheletplage@gmail.com
RCS Bordeaux B 948 019 930
SIRET 94801993000015
APE
VAT FR14948019930
CNIL No.
General Terms and Conditions of Sale
WARNINGS:
1. Any person using the Hôtel Michelet Plage website for booking purposes must be at least 18 years old and have the legal capacity to enter into contracts.
2. The Client may book, on the website, individually and for personal needs, a maximum of three (3) rooms per reservation.
For all bookings related to business groups, meetings, seminars or other events, please contact the management of Hôtel Michelet Plage directly.
3. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Client will result in the cancellation of the reservation at the Client’s expense, without prejudice to any civil or criminal action against the latter.
ARTICLE 1: PURPOSE
These general terms and conditions of sale define the rights and obligations of the parties in connection with the remote booking of services offered by Hôtel Michelet Plage. They apply to all bookings made online via the Hôtel Michelet Plage website.
ARTICLE 2: GENERAL PROVISIONS
These general terms and conditions of sale apply for the entire duration that services are available online by Hôtel Michelet Plage on the website.
Hôtel Michelet Plage reserves the right to supplement or modify these general terms and conditions of sale at any time by publishing a new version on its website, which will automatically apply as soon as it is published.
The applicable general terms and conditions of sale are those in force on the date of the reservation.
ARTICLE 3: ONLINE CONTRACT CONCLUSION
3.1. Client’s choice of services:
The Client chooses the services presented under their sole responsibility, and Hôtel Michelet Plage cannot be held liable. The Client ensures the nature, destination, and booking terms.
The Client acknowledges having received the necessary advice and information to ensure the suitability of the offer to their needs in order to make their reservation with full knowledge of the facts.
3.2. Booking process:
1. The Client makes their reservation via the digital order form
available on the website.
2. The Client certifies the truthfulness and accuracy of the information provided.
3. The Client must follow a series of steps to complete their reservation, including:
– Search for stay dates, room category, and a rate;
– Optional selection of one or more additional services such as breakfast (unless the service is included in the rate mentioned in the previous point);
– Verification of the reservation details, its total cost, the applicable terms and conditions of sale (general and specific);
– Entry of Client contact details;
– Entry of credit card details in case of guarantee request or prepayment;
– Consultation and acceptance of the general terms and conditions of sale and the specific terms and conditions of sale for the reserved rate before validating the reservation;
– Validation of the reservation.
3.3. Reservation acknowledgement:
An email acknowledging receipt is sent to the Client. It summarizes the contract offer, the services booked, the prices, the total amount of the order, the terms and conditions of sale relating to the selected rate, accepted by the Client, and the date the reservation was made.
3.4. Reservation formation:
The reservation is deemed formed upon confirmation of the reservation or upon online prepayment by credit card.
ARTICLE 4: PRICE
1. The prices relating to the booking of services are indicated on the website and confirmed during the reservation.
2. The prices indicated are per room for the number of person(s) and the selected date.
3. Prices are confirmed to the Client including all taxes (TTC), in the Hotel’s commercial currency, and are valid only for the duration indicated on the website.
4. If the charge at the Hotel is made in a currency other than that confirmed on the reservation, exchange fees are the responsibility of the Client.
5. All reservations are payable in the Hotel’s local currency, unless otherwise specified on site.
6. Unless otherwise stated on the website, additional services (breakfast, Spa access, etc.) are not included in the price and are displayed separately.
7. The tourist tax, presented on the rates page, is to be paid directly at the Hotel (0.99 cents per day per person over 18 years old).
8. Prices include the VAT applicable on the day of the order. Any change in the applicable VAT rate will automatically be reflected in the prices indicated on the invoice date.
9. Similarly, any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the invoice date.
10. Conversion to foreign currency is provided for informational purposes only and is not contractual. Only the currency confirmed at the time of booking is guaranteed (if this currency is different from that used at the Hotel, any exchange fees will be borne by the Client).
11. If a rate implies that payment is made at the Hotel upon arrival or departure of your stay and the Client’s currency is not the same as the Hotel’s, the rate charged by the Hotel may differ from that communicated at the time of booking, due to possible fluctuations in exchange rates between the booking date and the dates of stay at the Hotel.
ARTICLE 5: PAYMENT:
1. The Client provides their bank details as a guarantee for the reservation, except for special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club, etc.) by directly entering, in the designated area (secure entry via SSL encryption), the card number, its validity date (the bank card must be valid at the time of the stay) and the visual cryptogram. The Client must present themselves at the Hotel with the bank card used to guarantee the reservation or make the prepayment. The Hotel may ask to see an ID to prevent credit card fraud.
2. Payment is debited at the time of booking (online prepayment). This prepayment is considered a deposit. In the case of a rate not prepaid online, the Hotel will ask the Client, upon arrival, for a security deposit or authorization to debit the credit card, to guarantee payment for services consumed on site.
3. In case of a no-show (reservation not cancelled – Client not present) for a reservation guaranteed by credit card, the Hotel will charge the Client, as a lump-sum indemnity, the amount of the first night to the credit card provided as a reservation guarantee, and any additional nights of the reservation will be cancelled free of charge unless otherwise indicated in the terms and conditions of sale for the reserved rate. By making a reservation, the Client expressly authorizes the Hotel to process the payment of the lump-sum indemnity.
4. At the time of prepayment, the amount debited during the reservation includes: the price of accommodation, taxes related to accommodation, the price of catering if breakfast is chosen, taxes related to catering, and all other additional services selected by the Client. Only the tourist tax will remain to be paid on site the day before departure.
5. In the case of a rate subject to online prepayment, the advance payment, which constitutes a deposit, is debited at the time of booking.
ARTICLE 6: CANCELLATION OR MODIFICATION BY THE CLIENT
1. In accordance with Article L 121-21, 12° of the Consumer Code, the Client does not have the right of withdrawal provided for in Article L 121-21 of the Consumer Code.
2. The terms and conditions of sale for the reserved rate specify the cancellation and/or modification procedures for the reservation.
3. Reservations with prepayment may be modified and/or cancelled up to 3 days before the Client’s arrival. Advance payments, which are deposits, may be refunded in cases of justified cancellations (illness, death, etc.). In such cases, this is mentioned in the rate’s terms and conditions of sale.
4. When the terms and conditions of sale for the reserved rate allow, cancellation or modification of the reservation can be made directly with the Hotel, whose telephone contact details are specified on the reservation confirmation sent by email.
5. In case of interruption of the stay, the full agreed price will be charged. In the case of a prepaid reservation, no refund will be granted for this reason.
6. Unless expressly stated otherwise, the Client must vacate the room before 11:00 AM on the day the reservation ends. Failing this, an additional night will be charged.
7. All reservations are nominative and cannot under any circumstances be transferred to a third party, whether free of charge or for consideration.
ARTICLE 7: RELOCATION:
In the event of an exceptional occurrence or inability to provide the reserved room to the Client, or in case of force majeure, the Hotel reserves the right to accommodate the Client in a hotel of equivalent category for services of the same nature, provided the Client has been informed beforehand. Any additional cost of the room, transportation between the two hotels, and one phone call remain the responsibility of the initially booked hotel.
ARTICLE 8: STAY AT THE HOTEL:
1. In application of the regulations in force in France, the Client will be asked to complete a police form upon arrival at the Hotel. To do this, the Client will be asked to present an identity document to verify whether they need to complete the police form or not.
2. The Client must comply with the Hotel’s Internal Regulations, available at the Hotel Reception. In case of non-compliance with said Regulations, the Hotel will be obliged to ask the Client to leave the Hotel without any compensation and/or without any refund if payment has already been made.
3. Hôtel Michelet Plage offers free WIFI access. The Client undertakes not to use its IT resources for the purpose of reproducing, representing, making available, or communicating to the public any goods protected by copyright or a related right without the authorization of the holders of these rights or in violation of their rights.
ARTICLE 9: EXCLUSIONS OF LIABILITY:
The photographs on the website are not contractual. Even if the Hotel strives to ensure that the photographs, graphic representations, and texts reproduced to illustrate the Hotel provide as accurate an overview as possible of the accommodation services offered, variations may occur, particularly due to changes in furniture or possible renovations.
Hôtel Michelet Plage cannot be held responsible for the non-execution or poor execution of the reservation in cases of force majeure, actions of a third party, or actions of the Client, including unavailability of the internet network, inability to access the website, external intrusion, computer viruses, or in case of unauthorized prepayment by the cardholder’s bank.
ARTICLE 10: HOTEL’S RIGHT OF CANCELLATION / ERRORS:
The website may contain inaccuracies and technical, typographical, or other errors related to the information displayed on the website, including, but not limited to, rates, fees, or availability applicable to the transaction. Hôtel Michelet Plage disclaims all liability for such errors, inaccuracies, or omissions. Hôtel Michelet Plage reserves the right not to honor reservations or information affected by such errors, inaccuracies, or omissions. Hôtel Michelet Plage shall have the right to make changes, corrections, cancellations, and/or improvements to the information or reservations based on such information, at any time, including after reservation confirmation.
ARTICLE 11: COMPLAINTS
Complaints relating to the non-execution or poor execution of hotel services must, under penalty of forfeiture, be brought to the attention of Hôtel Michelet Plage in writing within eight days after the departure date from the Hotel directly to the Hotel.
For any complaint regarding a hotel reservation, Customer Service is at your disposal. Go to the “Contact Us” section.
You can write to us:
Hôtel Michelet Plage
1 rue Baguenard
33780 Soulac-sur-Mer
ARTICLE 12: FORCE MAJEURE
Force majeure refers to any external event to the parties that is both unforeseeable and insurmountable, preventing either the Client or the hotelier from fulfilling all or part of the obligations provided for in the contract. Events typically recognized by the jurisprudence of French Courts and Tribunals as cases of force majeure or fortuitous events are considered as such.
Neither party shall be held liable to the other party in the event of non-performance of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the expenses arising therefrom.
ARTICLE 13: RESPECT FOR PRIVACY
1. The Client is informed on each personal data collection form of the mandatory or optional nature of the responses by the presence of an asterisk.
2. Failure to provide information identified as mandatory may prevent Hôtel Michelet Plage from registering a reservation and managing complaints.
3. The processed information is intended for Hôtel Michelet Plage and its partners (including the online payment provider).
4. As part of pre-contractual measures for booking or executing the hotel reservation contract, the Hotel and its partners may, each for its part, be recipients of identity data, personal and professional life data, economic and financial information for purposes including hotel reservation and complaint management.
5. The Client authorizes Hôtel Michelet Plage to communicate their personal data to third parties provided that such communication is compatible with the performance of the operations incumbent upon Hôtel Michelet Plage under these general conditions.
6. In particular, during online payment, the Client’s bank details must be transmitted by the payment provider to the Hotel’s bank for the execution of the hotel reservation contract. However, the Client consents to this transfer necessary for the execution of their reservation. The payment provider, in its capacity as a professional, has committed to Hôtel Michelet Plage to take all security measures and respect data confidentiality for said data transfers.
7. The Client has the right to object, free of charge, to their data being used for prospecting purposes, particularly commercial. In accordance with the French Data Protection Act of January 6, 1978, and the General Data Protection Regulation, they also have a right to object for legitimate reasons, a right to query, access, and rectify their data by writing to hotelmicheletsoulac@gmail.com or by mail to the following address: Hôtel Michelet Plage – 1 rue Bernard Baguenard – 33780 Soulac-sur-Mer. Hôtel Michelet Plage may, in particular, send its Clients its “newsletter,” promotional offers, or a satisfaction questionnaire after their hotel stay, by providing the Client with an unsubscribe link at the bottom of each commercial prospecting email.
ARTICLE 14: EVIDENCE AGREEMENT
1. The entry of the required banking information, as well as the acceptance of these general conditions and the booking form or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
2. The computerized records kept in the IT systems of Hôtel du Collectionneur are stored under reasonable security conditions and are considered proof of communications, orders, and payments between the parties.
3. The Client is informed that their IP address may be recorded at the time of booking.
ARTICLE 15: ACCOUNT / PASSWORD:
The Client is responsible for maintaining the confidentiality of their passwords, login details, and account information. They will be financially responsible for all uses of the website by themselves and/or any person using their account information.
ARTICLE 16: DISPUTE RESOLUTION
The contract and the general terms and conditions of sale are governed by French law.
In case of dispute relating to these general terms and conditions of sale or the execution of the contract, the Client will contact the Hotel’s Customer Service.
In case of a dispute not resolved amicably within 30 days from the date of contacting Customer Service, the Bordeaux High Court will have sole jurisdiction.
It is specified that the documents forming the contractual commitments between the parties are, in decreasing order of priority, the booking form or request (including the specific conditions of the reserved rate) and these general conditions. In case of contradiction between the booking form and the general conditions, the provisions appearing on the booking form will be the only ones applicable for the obligation concerned.
ARTICLE 17: CLIENT’S COMMITMENT AND RESPONSIBILITY
The Client, in particular, by making a definitive reservation for a Service, undertakes to pay its price and to comply with the associated Specific Conditions. Indeed:
– Any reservation or payment that is irregular, inoperative, incomplete, or fraudulent for a reason attributable to the Client will result in the cancellation of the Service reservation at the Client’s expense, without prejudice to any action that Hôtel Michelet Plage may take against the latter;
– The Client must not invite any person whose behavior is likely to harm the Establishment into the Establishment;
– The Client must not bring drinks or food from outside sources into the Establishment (rooms and common areas), unless the Establishment has clearly authorized it beforehand;
– The Client must not smoke in the common areas of the Establishment.
– The Client must not disrupt the operation of the Establishment and must not compromise the safety of the Establishment or the people within it;
– More broadly, any behavior contrary to public decency and public order within the Establishment, as well as non-compliance with the Establishment’s Internal Regulations, will lead the Establishment’s director and/or any other Service provider to ask the Client to leave the premises without any compensation and/or without any refund if payment has already been made. In cases where no payment has yet been made, the Client must pay for the Services consumed before leaving the premises;
The Client is responsible for all damages caused by them and/or their guests within the Establishment and bears all costs incurred by these damages and/or by non-compliance with the aforementioned rules. Hôtel Michelet Plage reserves the right to intervene if necessary and to take any appropriate action against the Client.
Price information
The rates for our accommodations are available on the booking pages accessible via the “Book” link buttons. You will also find the General Terms and Conditions of Sale there.
Hosting
The Site is hosted by the company: SAS OVH https://www.ovh.com/
Address: 2, rue Kellermann BP 80157 59053 ROUBAIX Cedex 1
Email: support@ovh.com
Tel: +33 (0)8 203 203 63
SIRET: FR79537407926
Registration number in the Lille Trade and Companies Register: B 424 761 419
Collection of personal data
Indicate here the provisions relating to the collection/storage of personal data.
Bloctel
“Consumers who do not wish to receive commercial prospecting calls can register for free on a telephone canvassing opt-out list. For more information: https://www.bloctel.gouv.fr/”.
“In accordance with the ‘Informatique et Libertés’ law of January 6, 1978, and the General Data Protection Regulation, you can exercise your right to access data, to de-referencing, to portability, and to object concerning you, and have them rectified by contacting Hôtel Michelet Plage by sending a message to hotelmicheletplage@gmail.com or by mail to the following address: Hôtel Michelet Plage – 1 rue Bernard Baguenard – 33780 Soulac-sur-Mer.”
Mediation
In accordance with the Decree of October 30, 2015, relating to consumer dispute mediation, the contact details for the Tourism Travel mediator are:
Mediation Tourisme Voyage
BP 80303
75823 PARIS CEDEX 17
Website: www.mtv.travel
For more information, you can consult the official website of Consumer Mediation at the following link: https://www.economie.gouv.fr/mediation-conso
Cookie Policy
What is a cookie and what is it used for?
A cookie (or connection witness) is a text file that may be stored, subject to your choices, in a dedicated area of your terminal’s hard drive (computer, tablet, etc.) when consulting an online service through your browser software. It is transmitted by a website’s server to your browser. Each cookie is assigned an anonymous identifier. The cookie file allows its issuer to identify the terminal in which it is stored for the duration of the validity or registration of the cookie concerned. A cookie does not allow identification of a natural person.
The operating company invites you to consult the CNIL website at the following address: https://www.cnil.fr/fr/cookies-et-autres-traceurs/comment-se-proteger/maitriser-votre-navigateur
Google Analytics Statistics Cookies
These cookies allow us to compile statistics on visits to the hotelmichelet.fr website and to detect navigation problems in order to monitor and improve the quality of our services.
The site is hosted and referenced by the company Samm Agence Web, whose registered office is located at 4 rue Lucie Delarue Mardrus 14600 Honfleur.
Tel: 02 31 89 24 20.
The Site is hosted by the company: OVH
Address: 2, rue Kellermann BP 80157 59053 ROUBAIX Cedex 1
Email: support@ovh.com
Tel: +33 (0)8 203 203 63
Registration number in the Lille Trade and Companies Register: B 424 761 419